Terms and Conditions for Man With Van Addiscombe
These Terms and Conditions set out the basis on which Man With Van Addiscombe provides removal, transport, collection, and related moving services to customers in the UK. By making a booking, you agree that these terms form part of the contract between you and the service provider. Please read them carefully before confirming any arrangement, as they explain how bookings are accepted, how charges are calculated, what happens if you cancel, and how liability is handled.
In these terms, “we”, “us”, and “our” refer to the service provider operating under the name Man With Van Addiscombe. “You” and “your” refer to the customer, including any person acting on behalf of the customer. These terms apply to all domestic and commercial jobs unless a separate written agreement states otherwise. If there is any conflict between these terms and a written quote or order confirmation, the written confirmation will take priority to the extent of the conflict.
For clarity, these terms are intended to govern the supply of moving and transport services only. They do not create an employment relationship, agency arrangement, or partnership between the parties. Any references to a van service, removal service, or man and van service should be understood as referring to the same general service offering, unless a particular task requires specialist handling and is expressly agreed in advance.
Bookings may be made by telephone, email, online enquiry form, or any other method we make available from time to time. A booking is not confirmed until we have acknowledged it and, where required, received any deposit or advance payment requested. We may ask for details including the collection and delivery addresses, access conditions, date and time, a description of items, any heavy or fragile goods, and any special handling needs. The accuracy of this information is important because our quotation and vehicle allocation depend on it.
When you request a quote for a Man With Van Addiscombe service, the price may be based on hourly rates, fixed rates, mileage, volume, labour, parking requirements, waiting time, or a combination of these factors. Any quotation given before we inspect the job is based on the information you provide and is subject to change if the actual circumstances differ materially from that description. Examples include restricted access, extra stairs, additional items, improper packing, long carry distances, or delays beyond our control.
You are responsible for ensuring that all information supplied during the booking process is complete and accurate. If you fail to disclose relevant details, we may revise the price, adjust the scheduled vehicle size, limit the services supplied, or refuse to proceed if safe performance is not possible. We reserve the right to decline any booking where the requested work is outside our operational scope, unsafe, unlawful, or likely to cause damage to property, vehicles, or goods.
Payment terms will be confirmed at the time of booking or in the written quote. Unless otherwise agreed, payment is due on completion of the service on the same day, by cash, bank transfer, card payment, or another accepted method. Where a deposit is requested, it may be used to secure the booking and may be non-refundable in accordance with these terms. We may also require full or partial advance payment for larger jobs, same-day bookings, or services involving third-party costs.
If payment is not made when due, we may charge reasonable recovery costs, interest where permitted by law, and administrative fees associated with overdue balances. We may also suspend further work, withhold release of goods in our possession until the outstanding sum is paid, or cancel future services. Any payment disputes should be raised promptly and in good faith. You may not withhold payment for completed work because of a separate dispute unrelated to the service provided.
In addition to the main service charge, you agree to pay any agreed extras, including congestion or toll charges, parking fees, congestion-related penalties caused by inaccurate information supplied by you, waiting time, additional labour, and charges arising from changes to the scope of work. Where a service is extended beyond the booked time or original estimate due to circumstances attributable to the customer, the resulting additional charges will be payable at the applicable rate.
Cancellations and changes must be made as early as possible. If you need to alter the time, date, or details of the booking, we will try to accommodate the request, but we cannot guarantee availability. Short-notice changes may result in revised pricing or a new booking date. Any accepted amendment will be confirmed by us before it takes effect. A request to reduce the scope of the work may not reduce the agreed charge if vehicle, labour, or time has already been reserved.
If you cancel a booking, the amount refunded, if any, will depend on the notice given and any costs already incurred. Where a deposit has been paid, we may retain all or part of it to cover administration, scheduling loss, or other reasonable costs. If you cancel after our team has been dispatched, arrived, or commenced loading, you may be charged in full or in part for the time, labour, and expenses already committed. This applies whether the cancellation is made by phone, message, or through a third party acting for you.
We may cancel or postpone a booking if we are unable to perform the service safely, lawfully, or practically, including where there are vehicle breakdowns, adverse weather conditions, staff illness, access problems, payment issues, or events beyond our reasonable control. In such cases, we will make reasonable efforts to rearrange the service. Our liability for cancellation is limited to a refund of any sums paid for the portion of the service not performed, except where otherwise required by law.
You must ensure that the property, access points, and items to be moved are ready at the agreed time. This includes arranging parking where necessary, securing permissions for loading or unloading, and ensuring that the goods are available for collection. If the job cannot proceed because access is blocked, instructions are unclear, or no suitable person is present to authorise the work, waiting time or aborted-visit charges may apply. We are not responsible for delays caused by your failure to prepare properly.
Liability is limited in accordance with these terms and the law. We will exercise reasonable care and skill in performing the service, but we are not liable for loss or damage arising from inaccurate instructions, inadequate packing by you, inherent defects in items, normal wear and tear, or events outside our control. Where we handle goods, our responsibility generally extends only to damage caused by proven negligence on our part. We do not accept responsibility for items you choose to move yourself, or for goods left unsecured by you.
Where goods are fragile, valuable, sentimental, or unusually heavy, you must tell us in advance and arrange suitable packing or specialist protection. Unless specifically agreed in writing, we do not accept responsibility for items of exceptional value such as jewellery, cash, important documents, artworks, antiques, or irreplaceable personal effects. If you wish to rely on insurance cover, you should check whether your own policy provides suitable protection, as our standard service is not an insurer’s policy and does not guarantee full replacement value.
Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service is completed. You should provide evidence of the issue, including photographs where practical, a description of the item, and any relevant documents. We may inspect the goods or location before determining whether liability arises. No claim will be considered where the customer has failed to take reasonable steps to mitigate loss or where the alleged damage is not linked to our actions.
Where liability is established, our liability will, to the fullest extent permitted by law, be limited to the lower of the repair cost, the replacement value of the affected item, or the price paid for the relevant part of the service. We are not responsible for indirect or consequential losses, including loss of profits, loss of business, emotional distress, missed appointments, or loss of goodwill, except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
The customer remains responsible for safeguarding children, pets, and vulnerable persons during the service. We may decline to move items that are unsafe, unstable, contaminated, unlawfully held, or improperly packed. If our team believes a task presents a serious risk to people or property, we may stop work immediately and charge for time already spent. This includes situations involving unsafe lifting, structural hazards, aggressive behaviour, or concealed contents that may pose a danger.
Waste handling and disposal must comply with UK waste regulations. We do not provide unlawful dumping services, and you must not ask us to dispose of items in a way that would breach environmental law, duty-of-care rules, or local authority requirements. If we agree to remove rubbish, unwanted furniture, packaging, or general waste, you confirm that you are legally entitled to transfer those items to us and that the waste is described accurately. Misdescribed, hazardous, or restricted waste may be refused.
Where waste collection is included, you must tell us in advance if the items contain electricals, batteries, chemicals, paints, oils, fluorescent tubes, tyres, fridges, freezers, gas cylinders, mattresses, clinical waste, or other regulated materials. These may require special handling, licensing, disposal fees, or may be excluded altogether. We reserve the right to refuse any waste that we consider hazardous, contaminated, illegal, or unsuitable for transport. If such waste is discovered after collection has begun, additional costs or return arrangements may apply.
We will act in accordance with applicable waste duty-of-care obligations, and where relevant we may transfer waste only to licensed facilities or authorised third parties. You agree to provide any necessary information and to cooperate with lawful disposal procedures. If you provide waste that is not permitted, you will be responsible for any fines, penalties, claims, or enforcement action arising from your breach, unless the issue resulted solely from our own misconduct or negligence.
Access, parking, and permissions are your responsibility unless otherwise agreed in writing. If permits, loading bay access, building management approval, keys, codes, or site security clearances are required, you must arrange them before the booking time. We are not liable for extra charges, delays, or inability to perform the service where access arrangements are incomplete. If we incur costs because of parking penalties or access restrictions caused by information you supplied, those costs may be added to your invoice.
You must ensure that all items are suitably packed for transit unless our quotation specifically includes packing services. Boxes should be closed, labelled where appropriate, and capable of being carried safely. Loose items, unprotected glass, and inadequately secured furniture may be refused or moved only at your risk. Any instructions to place items in a particular location must be clear and given before unloading. Once items are delivered to the destination specified by you, responsibility for their storage and care passes to you.
These terms may be updated from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of your booking will apply to that booking unless a later written agreement states otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right will constitute a waiver of that right.
For the purposes of contract formation, a booking confirmation, quote acceptance, or instruction to proceed may be treated as your agreement to these terms, whether provided in writing or electronically. You confirm that you have authority to make the booking and to authorise movement of the goods concerned. If you are booking on behalf of a business, organisation, landlord, tenant, or other party, you represent that you have the necessary authority to do so and that all relevant stakeholders have been informed.
Unless expressly stated otherwise, all services are provided subject to availability and prevailing operational constraints. We may use subcontractors, additional drivers, or alternate vehicles where necessary to complete the service efficiently, provided that the overall standard of care remains consistent with these terms. Any subcontracted work remains subject to the same liability limitations and customer obligations, so far as applicable.
These terms, together with any written quote or booking confirmation, constitute the entire agreement between the parties regarding the relevant service. No oral statement, estimate, or representation will override them unless confirmed in writing. By proceeding with a booking for man with a van in Addiscombe, Man With Van Addiscombe services, or any similar removal arrangement, you acknowledge that you have read, understood, and accepted these terms and conditions.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless the law requires otherwise. If any dispute cannot be resolved amicably, the parties agree to act reasonably and to mitigate losses while any matter is addressed through the appropriate legal process.
The headings in these terms are for convenience only and do not affect interpretation. References to legislation include any amendment, re-enactment, or replacement of that legislation. Words in the singular include the plural and vice versa where the context allows. These provisions are designed to provide a fair and transparent framework for a professional man and van service while protecting the rights and responsibilities of both parties.