Privacy Policy
Man with Van Addiscombe Privacy Policy
This Privacy Policy explains how Man with Van Addiscombe collects, uses, stores and protects personal data relating to its customers and prospective customers. It applies to all Man with Van Addiscombe customers in the Addiscombe area and to anyone who contacts us to enquire about our services.
We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Data Controller
For the purposes of data protection law, Man with Van Addiscombe is the data controller in respect of the personal data that we collect and process about you in connection with our services.
Personal Data We Collect
We collect and process only the personal data that is necessary for the provision and administration of our man with van services. The types of data we may collect include:
Identification and contact details, such as your full name, contact address, collection and delivery addresses, and preferred contact details.
Service and booking information, such as details of the items you wish to move, access information for properties, preferred dates and times, special instructions, and records of quotes provided.
Communication records, such as information you provide when you contact us by any means, including notes of conversations, and details of enquiries or complaints.
Billing and payment information, such as information required to issue invoices and record payments. We do not store full payment card details when payments are processed through third-party payment providers.
Technical information, such as basic usage data when you visit our website or interact with our online content. This may include your IP address, browser type and information about how you use our website, where such data is collected.
How We Collect Personal Data
We collect personal data directly from you when you contact us to request a quote, make a booking, or use our services. This can be in person, over the phone, via online forms or via other methods of communication.
We may also receive limited personal data about you from third parties, such as partners or platforms that you use to request a man with van service, where this is necessary to fulfil your booking.
Lawful Basis for Processing
We process your personal data only where we have a valid lawful basis under data protection law. Depending on the context, this may include:
Contractual necessity. We process your data to enter into and perform a contract with you, such as when you request a quote, book a service, or we provide you with man with van services. Without this information, we would not be able to provide the requested services.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes managing our business operations, improving our services, responding to enquiries, and keeping basic records of past jobs.
Legal obligations. We may process your data to comply with applicable legal or regulatory requirements, such as record-keeping, tax and accounting obligations.
Consent. In some limited circumstances, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you are free to withdraw it at any time.
How We Use Personal Data
We use your personal data for the following purposes:
To provide and manage our man with van services, including giving quotes, confirming bookings, planning journeys, and carrying out your move or delivery.
To communicate with you about your enquiry or booking, including confirming arrangements, updating you on timings, and responding to any queries.
To issue invoices, process payments, manage accounts and maintain appropriate business records.
To manage and improve our operations, including monitoring service quality, training staff, and developing our services.
To handle complaints, disputes or claims and to establish, exercise or defend our legal rights.
To comply with legal and regulatory requirements that apply to our business.
Data Sharing and Processors
We do not sell your personal data. We only share personal data with third parties where this is lawful and necessary for the purposes outlined in this policy.
We may share data with trusted service providers who act as data processors on our behalf. These may include:
IT and hosting providers who support the operation and security of our systems.
Payment processing and accounting service providers who help us manage payments and financial records.
Communication and customer management tools that help us store contact details and manage bookings or enquiries.
Where we use processors, we ensure that appropriate data protection agreements are in place and that they only process your data in accordance with our instructions and for the specified purposes.
We may also share information with professional advisers, such as accountants or legal advisers, where necessary to obtain professional advice or to protect our legal rights.
In certain circumstances, we may be required to share personal data with public authorities, regulators, law enforcement or courts where we are legally obliged to do so.
International Transfers
If any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place before transferring your personal data, such as using standard contractual clauses or ensuring that an adequate level of protection is recognised in the relevant country.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.
In general, contact and booking records are kept for a reasonable period after completion of the service, to enable us to respond to queries, handle disputes, and maintain business records. Financial records, such as invoices, are kept for the period required by tax and accounting law.
When personal data is no longer required for these purposes, we will delete it securely or anonymise it so that it can no longer be used to identify you.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, staff training and the use of reputable service providers for hosting and IT services.
While we take reasonable steps to secure your data, no system can be completely secure. We cannot guarantee the security of information transmitted to us over the internet, and any transmission is at your own risk.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
The right of access. You have the right to request a copy of the personal data we hold about you, together with information about how we use it.
The right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data.
The right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no legal reason to retain it.
The right to restrict processing. You can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy.
The right to data portability. Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that we transfer it to another controller.
The right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing activities.
The right to withdraw consent. Where we process your data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdrew consent.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed.
Privacy Policy Scope
This Privacy Policy applies to all customers and prospective customers of Man with Van Addiscombe in the Addiscombe area, whether you contact us online, by phone or through any other channel, and whether you proceed to book a service or only request information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, in applicable law, or in how we process personal data. Any updated version will be effective from the date it is published. We encourage you to review this policy periodically to stay informed about how we protect your information.
